Support
Returns & Refunds
Because every REMI product is made in small batches and used directly on your hair and scalp, all sales are final. For hygiene reasons, we're unable to accept returns or exchanges on opened or used items.
That said, we stand behind every batch. If your order arrives damaged, faulty, or incorrect, get in touch within 7 days of delivery with your order number and a photo, and we'll make it right with a replacement or refund.
Need to change or cancel an order? Contact us within 2 hours of purchase and we'll do our best to update it before it's processed for dispatch.
Questions before you buy? We're always happy to help you choose the right formula. just visit our Help & Questions page.